8.3. What to do if you need help Previous topic Parent topic Child topic Next topic

Before you post to the support address or mailing list asking for assistance, we suggest you go through the following check list:
  1. Consult this reference manual.
  2. Consult the FAQ at Radiator Software Frequently Asked Questions Opens in new window for extra hints and up-to-date information.
  3. Check the available mailing lists and instructions how to join them from Radiator Mailing Lists Opens in new window
  4. Check that you are using the latest version of Radar. See Radar Downloads Opens in new window, use the username and password we have issued to you. Upgrade if you need to.
  5. Check whether there are any patches that address your problem. See if the testing pages link exist for your release at Radar Downloads Opens in new window and check the packages available. Apply the patch if you think you might need it.
  6. If you still have the problem, post to the mailing list. If you have a support contract, send email to support@radiatorsoftware.com. Be sure to include at least the following information:
    1. A detailed description of the problem.
    2. Your Radar and Radiator configuration files (remove any secrets and passwords first).
    3. An extract from your Radiator log file (with Trace level of 4) illustrating the problem, or at least what is happening at the time of the problem.
    4. Details of the computer type, operating system etc.
This information helps people to better understand your problem and help find a solution more quickly.