Radar support may be purchased at the time you purchase Radar. See
https://radiatorsoftware.com/buy-from-radiator/
for details. Support contracts last for a limited period (typically one
year) and may include a limited amount of pre-paid email support.
Radiator Software will respond promptly to support email during
business hours, EEST timezone. Telephone support is not provided. We will
keep track of the effort required to answer your support email, and inform
you when your prepaid support time has expired.
If you have a Radar or Radius support contract, you may send email to:
support@radiatorsoftware.com
Include your support contract identifier in the Subject line. If you
don't have a support contract, we will not respond to your query on this
address.
If you need an urgent response outside of the standard email support
hours, you may want to post to the Radar mailing list instead. Someone
will be sure to be awake somewhere in the world.