21. Getting help

21.1. Support contract holders

Your Radiator license package may include email support and telephone support. It's also possible to purchase additional support packages, including consulting, training and custom coding. For more information about paid support, please see https://radiatorsoftware.com/support/ Opens in new window.
If you have a support contract, you may send email to support@radiatorsoftware.com. Include your support contract identifier in the Subject line. This email address is reserved for support contract holders only. For the detailed information about contacting support, please see https://radiatorsoftware.com/support/ Opens in new window
Latest Radiator reference manual and other information is available at https://radiatorsoftware.com/products/radiator/ Opens in new window

21.2. No support contract

Latest Radiator reference manual and other information is available at Radiator product pages Opens in new window.
All Radiator users are welcome to join the public Radiator mailing list. This means you can work with other Radiator users in the user community. In order to participate with others in this effort, please see Radiator mailing list Opens in new window. This list is archived at https://lists.open.com.au/pipermail/radiator/ Opens in new window
The staff of Radiator Software monitors the Radiator mailing list and frequently answers questions.

21.3. What to do if you need help

When you need help, we suggest you go through the following check list:
  1. Consult this reference manual.
  2. Consult the public Radiator mailing list archive Opens in new window for more hints. You can search this archive for items related to your problem.
  3. Check that you are using the latest version of Radiator. See Radiator downloads Opens in new window, use the user name and password we have issued to you. See the revision history and upgrade if you need to.
  4. Check whether there are any patches that address your problem. See the index file in the patches directory for your release at Radiator downloads Opens in new window. Apply the patch set if you think you might need it.
  5. If you still have the problem and have a support contract, please see Radiator Support pages Opens in new window for the next steps. In any case you may also consider joining the public Radiator mailing list. See step 2 above.
  6. Professional services for design, installation, configuration and training are available with hourly and daily rates. Send requests to info@radiatorsoftware.com.
This information helps people to understand your problem and help find a solution more quickly.

21.4. Announcements

There is a separate Radiator mailing list that just carries product announcements and upgrades. If you want to know about upgrades available, but do not want all the technical volume from the normal mailing list, this may be the one for you. Radiator product announcements will be posted to both lists.
You can join the Radiator Announcements mailing list by following the instructions on the list information page Opens in new window. The list archive is also available via the same page.

21.5. Bug reports

We are interested in your feedback, both positive and negative, and bug reports. Please send them to info@radiatorsoftware.com. Radiator download access holders are entitled to free upgrades, and we do fix bugs that are reported to us, so if you report a bug, you can expect to get an upgrade with a fix one day.

21.6. RFCs

A number of relevant RFCs can be found in the doc directory of the Radiator distribution. A full set of RFCs including the ones relevant to RADIUS, RFC 2865 and RFC 2866, can be found at IETF RFC Documents Opens in new window.