Section 17.1. Email to users

17.1. Email to users

If a user has one or more email addresses, RAdmin Subscription Management will automatically send email to those addresses at various times:

When a product State is changed to Trial or Approved from any other State. No mail is sent when changing from Trial to Approved or vice versa. Mail will contain the product’s ‘Message for new subs’ text if defined on the Edit Product page. The text of the email will be something like this:

Note

Many part of the email text are configurable by the RAdmin administrator, so the exact content may be different in your installation.

When a product State is changed from Trial or Approved from any other State. Mail will contain the product's ‘Message for stopped subs’ text if defined on the Edit Product page
When a product in Trial or Approved State has its Valid To date extended prior to the expiry date. Mail will contain the product's ‘Message for extended subs’ text if defined on the Edit Product page.
When a product in Trial or Approved State is automatically expired by the expire program.

If multiple products are enabled or disabled at the same time, only a one email will be sent to the user containing details of each product enabled or disabled.

The following sections describe the Subscription Management pages.