Support may be purchased at the time you purchase RAdmin. For more information, see https://radiatorsoftware.com/support/ for details. Support contracts last for a limited period (typically one year) and may include a limited amount of pre-paid email support.

Radiator Software will respond promptly to support email from support contract holders during business hours. We will keep track of the effort required to answer your support email, and inform you when your prepaid support time has expired.

If you have a RAdmin or Radiator support contract, you may send email to support@radiatorsoftware.com

If you don’t have a support contract, we will not respond to your query on this address.

If you need an urgent response outside of the standard email support hours, you may want to post to the public Radiator mailing list instead. Someone will be sure to be awake somewhere in the world.