Before you post to the support address or mailing list asking for
assistance, we suggest you go through the following check list:
- Consult this reference manual.
- Consult the RAdmin FAQ for extra hints.
- Check that you are using the latest version of RAdmin. See
https://www.open.com.au/radmin/downloads, use the username and password
we have issued to you. Upgrade if you need to.
- Check whether there are any patches that address your problem. Apply
the patch if you think you might need it.
- If you still have the problem, post to the public mailing list by
mailing to: radiator@lists.open.com.au. If you have a support contract,
send email to support@radiatorsoftware.com. Be sure to include at least
the following information:
- A detailed description of the problem.
- Your Radiator configuration file (remove any secrets and
passwords first).
- An extract from your Radiator log file (with Trace level of 4)
illustrating the problem, or at least what is happening at the time
of the problem.
- Details of the computer type, operating system etc.
This information helps people to understand your problem and help find
a solution more quickly.
